Nocturnal AI Privacy Policy
This Privacy Policy explains how Nocturnal AI, an AI receptionist service based in Massachusetts, collects, uses, and protects information when we handle calls and related services for our customers. This policy is written in plain language to help you understand what happens with your information.
Who we are
Nocturnal AI provides an AI-based receptionist service that answers calls, takes messages, books or updates appointments, and performs other business tasks configured by our customers. We act on behalf of our customer businesses, and we handle information only as needed to provide the services they have chosen.
Information we collect
We collect information only as needed to perform the business tasks that have been set up by our customers. Depending on how our customer uses Nocturnal AI, this may include:
- Caller contact details, such as name, phone number, and (if provided) email address or mailing address.
- Service requests, such as the reason for the call, questions, or details about the services requested from our customer.
- Appointment information, such as preferred dates and times, confirmed appointments, changes, or cancellations.
- Messages, such as notes, summaries, or specific instructions that the caller asks us to pass on to our customer.
- Technical and usage information, such as call time and duration, call routing details, and basic device or network information needed to provide and improve the service.
We do not intentionally collect more information than is needed to complete the configured business tasks. Our customers may ask callers not to provide certain types of sensitive information, and callers should avoid sharing highly sensitive details unless clearly requested and appropriate for the situation.
How we use information
We use the information we collect for the following purposes:
- To provide receptionist services, such as answering calls, taking and delivering messages, making or updating appointments, and following the specific workflows chosen by our customers.
- To communicate with our customers, such as sharing call details, messages, and appointment information so they can respond to callers.
- To operate, maintain, and improve our service, such as monitoring performance, preventing abuse, and developing new features.
- To meet legal or contractual obligations, such as keeping records as required by our agreements with customers or by applicable law.
We do not use caller information to create separate marketing lists for our own purposes, and we do not sell personal information.
Call recording and transcription
Nocturnal AI may record and transcribe calls in order to provide accurate messages, improve the quality of our service, and help our customers review interactions with their callers.
Where recording or transcription is used, our customers are responsible for ensuring that appropriate notices and consents are provided to callers where required. In some cases, this may include playing an audio notice at the start of a call or including information on a website or form. If you do not wish to be recorded, you should inform the business you are calling and decide whether to continue with the call.
Call recordings and transcripts are treated as confidential and are used only to provide and support the services described in this policy and in our agreements with customers.
Data retention and deletion
We keep information only for as long as it is needed for the purposes described above, or as required by our agreements with customers or by applicable law. This may include keeping call records, messages, and appointment history for a defined period set in our service agreement or requested by the customer.
When information is no longer needed, we take steps to delete or de-identify it within a reasonable time, in line with our internal policies and our agreements with customers.
No sale of personal information
We do not sell personal information. We do not rent, trade, or otherwise exchange caller information for money or for marketing lists.
Cookies and analytics
When you visit our website or sign in to our dashboards or tools, we may use cookies and similar technologies to make the site work properly and to understand how it is used.
- Essential cookies help our site function, keep you logged in, and remember your preferences.
- Analytics tools help us understand which pages are visited, how long visitors stay, and how they found our site. We use these insights to improve our content and services.
We do not use cookies or analytics tools to view the content of phone calls. Any analytics on call activity focus on high-level information, such as call volume, duration, and outcomes, not the detailed contents of conversations.
Third-party service providers
We may share information with trusted third-party service providers who help us deliver our services. These may include cloud hosting providers, telephony carriers, analytics providers, and tools used for logging, storage, or customer support.
We limit sharing to what is necessary for those providers to perform their services for us. We require them to handle information in a manner that is consistent with this policy and our agreements with customers.
Information security
We use technical and organizational measures that are designed to protect information against accidental or unlawful access, use, loss, or damage. No method of transmission or storage is completely secure, and we cannot promise or guarantee absolute security. If we become aware of a security issue that affects personal information, we will review and respond in line with our internal procedures and our agreements with customers.
Your choices and rights
Your rights related to your information may depend on where you live and on our role (for example, whether we are acting on behalf of a customer as a service provider). In many cases, Nocturnal AI processes information on instructions from our customers, who are the primary point of contact for questions about your data.
- If you want to access, correct, or delete information collected during calls made to a specific business, please contact that business directly. We will support our customers in responding to these requests where appropriate.
- If you contact us directly about your information, we may need to confirm your identity and identify the customer business involved so we can handle your request in coordination with them.
Nothing in this policy is intended to state that we comply with any particular privacy law or framework. Our practices may be updated over time and may vary depending on the services used by each customer.
Children’s information
Our services are designed for use by businesses and their adult staff and customers. We do not knowingly target or market our services to children. If you believe that a child has provided personal information to us in a way that is inappropriate, please contact the relevant business or reach out to us using the contact details below.
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date below. In some cases, we may provide additional notice, such as by posting a clear notice on our website.
Last updated: November 7, 2026
Inside Astrology
Inside Astrology (insideastrology.net) is a website operated by Nocturnal AI, and this policy covers it as well.
Email collection. When you request the free first-chat checklist on insideastrology.net, we collect your email address and, if you provide it, your first name. Signups are stored and emails are sent through our email provider, Sendiio, delivering via Brevo.
Consent and unsubscribe. Checklist signups are used to send the checklist you requested and — only with the consent given on the signup form — occasional astrology reading tips and offers. Every email includes an unsubscribe link, and unsubscribing stops marketing emails to you. We do not sell this information.
Analytics and affiliate tracking. Inside Astrology is built on the ClickSites platform, whose built-in analytics record aggregate visit information (such as pages viewed and device type), not tied to your email address. The site contains affiliate links, including to AskNow; affiliate partners use tracking links (and, on their own sites, cookies) so signups and purchases can be attributed to us, and we may earn a commission at no extra cost to you.
How to contact us
If you have questions about this Privacy Policy or about how Nocturnal AI handles information, you can contact us through our website contact form at https://nocturnalai.org/contact/.